Human-centred service design uses psychology and our understanding of how people think and behave to design for important touchpoints. Users don't interact with products and services in a vacuum, there are a number of factors that affect their experience across multiple channels and contexts.

How we can help:

• Assist with user-centred research to ensure designs are focused on the needs of users.
• Facilitate a co-creation process by engaging relevant stakeholders in the design process.
• Understand the user journey and break complex services into sequences and processes.
• Synthesise data to provide themes and insights.
• Consider all interactions and touchpoints to ensure designs are for a holistic experience.

Contact us to discuss your organisation's service design needs.